Reference

Your Rights and Our Obligations, Clearly Stated

MCW News operates under a defined legal framework that governs how your account, data, and transactions are handled. Access to our platform depends on your local law and eligible regions — read these terms before you open an account.

Jurisdiction-Dependent AccessAccount Data RightsbKash, Nagad, Rocket PolicyPolicy Contact AvailableBangladesh-Eligible Regions
MCW News Your Rights and Our Obligations, Clearly Stated
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account, or you want to request a change to your stored data, our support team handles those requests directly. Players in Dhaka and across Bangladesh can reach us through the channels below — response times vary by channel and query type.

Live Chat Open the chat widget from your account dashboard for real-time policy queries. Available during platform operating hours.
Email Support Send detailed legal or data requests to our support address. We aim to respond within one business day for account-related matters.
Account Help Centre The Help Centre covers common policy questions, account wallet rules, and how to submit a formal data or dispute request.
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We take a straightforward approach to the data we hold on your account — collect what we need to run the service, protect it properly, and give you a clear path to request changes or deletion.

Data Retention

We keep account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Cookie Policy

We use session and analytics cookies. You can manage cookie preferences from your browser settings; blocking some cookies may affect account functionality.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP — our team will never ask for it.

Data Change Requests

To update, correct, or request deletion of your personal data, contact support with your registered bKash, Nagad, or Rocket number for identity confirmation.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms, data practices, and account policies work in practice.

Access depends on your local law and eligible region. We do not make legal determinations on your behalf — check your local regulations before opening an account.

Contact support with your registered account details and payment method — bKash, Nagad, or Rocket — for identity verification. We will provide a data summary on request.

Yes. Submit a deletion request through our support channel. We will process it subject to any retention obligations required by applicable law.

Payment method details are retained only for the legally required period after account closure, then removed from active records in line with our data retention policy.

We publish updates on this page with a revised effective date. Continuing to use the platform after that date means you accept the updated terms.

Raise it first through live chat or email support with your transaction reference. Unresolved disputes follow the governing law and process set out in the full terms document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.